Conversational AI Solution Engineer

• Assess customer processes for automation potential and select suitable platforms
• Develop solution concepts for voice and chatbot implementations
• Evaluate and communicate technical feasibility, effort, and risks
• Configure and build voicebots and chatbots on established Conversational AI platforms
• Develop, test, and optimize prompts and dialogue flows
• Perform quality assurance and continuously improve bot performance
• Integrate interfaces with customer systems via APIs and data flows
• Implement technical solutions using JavaScript and Python
• Take end-to-end responsibility for projects, from technology evaluation and configuration through go-live
• Manage projects and stakeholder communication
• Collaborate with customer IT teams on system integration
• Create and maintain technical documentation covering configurations, interfaces, and prompt libraries
• Actively share knowledge within the team

• Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
• 3–5 years of relevant professional experience as a Conversational AI Engineer, Solution Engineer, Technical Consultant, or in a comparable role
• Demonstrated project experience implementing voicebots or chatbots on established platforms
• Solid knowledge of configuration and prompt engineering on Conversational AI platforms
• Programming skills in JavaScript and Python
• Experience with API integration and system architecture
• Ability to assess automation potential in customer processes
• Structured project management and technical documentation skills
• Experience in a customer experience (CX) environment is an advantage
• German at C1 level required
• English at B2 level is an advantage
• Strong technical affinity and a structured, solution-oriented approach to work
• Ability to quickly familiarize yourself with new technologies
• Ability to communicate technical concepts clearly and understandably
• Ability to work independently and remain resilient during project phases
• Current CV and cover letter in German, in PDF format

• Full-time position (40 hours/week, flexible working hours)
• Remote / work from home
• Permanent employment
• Equal opportunities and preference given to women with equal qualifications, provided there are no overriding reasons to the contrary
• Special consideration given to applications from people with severe disabilities and those with equivalent status