Customer Service Agent, German-speaking

• Answer inbound calls and emails about mobile and fibre internet services
• Help customers with invoices, payments, orders, roaming and connection issues
• Offer additional services and contract renewals through cross-selling and upselling
• Handle retention calls and help customers stay with the service
• Document customer interactions accurately
• Support customers of a leading telecommunications provider in German

• Native or C1-level German
• B2-level English for training and internal communication
• Experience in customer service, technical support or sales is a strong plus
• Good computer skills and familiarity with mobile devices
• Right to work in the EU
• Monday to Friday, rotating shifts between 08:00 and 00:00, with occasional weekend shifts
• No night shifts

• Sales bonus of up to €900 gross per quarter
• Productivity bonus of up to €240
• Relocation support to Greece
• Flight ticket home for every 6 months of tenure
• 8-month contract with possible extension