Meta Analyst

• Serve as the Meta subject-matter expert for the Account Management and Implementation teams.
• Diagnose and resolve blocked numbers, quality rating drops, and rejected templates.
• Advise clients and agencies on campaigns and best practices.
• Turn knowledge into training materials and enablement sessions for the team.
• Support well-configured campaigns and the maintenance of a healthy WhatsApp channel.

• Hands-on experience with the WhatsApp Business API, including numbers, templates, quality ratings, and messaging limits.
• Experience with Meta Business Manager, including permissions, business verification, and resolving restrictions and blocks.
• Knowledge of Meta campaigns.
• Experience troubleshooting technical issues.
• Clear communication skills to explain technical topics to non-technical clients and colleagues from other departments.
• Strong organizational skills to manage multiple requests simultaneously and prioritize them based on urgency.
• Ability to document processes and create training materials.
• Nice to have: experience in the real estate market; experience at a performance marketing agency or working with multiple advertisers; experience with WhatsApp Business solution providers; experience in Customer Success, technical support, or implementation; knowledge of SQL or BI tools; and experience creating training programs or knowledge bases.

• Caju benefits card, giving you greater flexibility in how you use your benefits.
• Wellhub, extended to eligible dependents.
• Dental plan.
• SulAmérica life insurance, providing security for you and your family.
• Annual performance bonus.