Junior PSP Support Agent

• Process customer and payment system requests via the Jira helpdesk and email
• Monitor and maintain the stability of payment systems
• Work directly with payment systems
• Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports
• Collaborate with internal teams, including 2nd Line Support, Finance, Account Managers, and B2C
• Support and maintain stable payment operations to ensure reliable transaction processing
• Minimise payment disruptions and improve overall payment-flow reliability

• Higher or incomplete higher education (preferably with a technical background)
• English proficiency at B2 level or higher
• Russian proficiency at C1 level or higher
• Experience working with payment systems is preferred
• Hands-on experience providing support via a helpdesk system is desirable
• Background in technical support (1st or 2nd line) will be an advantage
• Basic knowledge of web architecture will be a plus
• Ability to work on a 2/2 shift schedule with 12-hour shifts, including 2–4 night shifts per month

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events