Automation Support Engineer – NOC

• Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance
• Analyze and debug failed automation executions using logs, browser tools, and internal dashboards
• Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed
• Monitor alerts and automation queues to proactively resolve errors and delays
• Review and adjust XPath, selectors, and flow parameters to adapt to application UI changes
• Contribute to automation testing and quality assurance cycles
• Document known issues, root causes, and solutions in a support knowledge base

• 1–3 years of experience in automation support, QA, NOC, or IT operations
• 1+ year working with JavaScript; TypeScript is a plus
• Experience coding, testing, debugging, and using automation techniques
• Experience troubleshooting web technologies (HTML/CSS) using browser developer tools
• Strong problem-solving skills and ability to work with logs, error traces, and system outputs
• Experience with REST APIs and JSON
• Ability to communicate clearly with technical and non-technical stakeholders
• Organized, process-driven mindset with attention to detail
• Familiarity with monitoring tools such as Datadog
• Familiarity with version control such as Git
• Familiarity with ticketing systems such as Zendesk and Jira
• Ability to work independently and as part of a distributed team
• Available for on-call or rotational support schedules
• Nice to have: experience with RPA platforms or workflow automation tools
• Nice to have: exposure to authentication mechanisms such as MFA and OAuth
• Nice to have: basic experience writing or maintaining test scripts
• Nice to have: background in SaaS operations or identity and access management

• Remote work in Mexico
• Rotational/on-call support schedule availability