National Account Coordinator, Agency Activation

• Place a high volume of daily outbound calls to dormant and low-producing agents, following defined dialing and productivity targets
• Identify and prioritize dormant and low-producing agents from assigned lists/segments based on prior production history and reactivation potential
• Re-introduce agents to current products, incentives, campaigns, and support resources
• Uncover reasons behind agent drop-off or stagnation and document findings for follow-up or escalation
• Execute structured outreach cadences/scripts while adapting tone and approach to individual agents
• Lead agent webinars for large groups covering product updates and announcements, with follow-up calls to drive activation
• Log every call attempt, outcome, and agent response accurately and promptly in the CRM/dialer platform
• Meet or exceed KPIs for call volume, contact rate, and successful reactivations
• Escalate agents showing renewed production momentum to the appropriate relationship-management team
• Escalate service, appointment, or compliance issues to the appropriate internal team
• Provide leadership feedback on recurring objections, trends, and barriers to refine reactivation strategy and messaging

• High school diploma or equivalent required; associate or bachelor's degree a plus but not required
• Property and Casualty (P&C) insurance license preferred but not required
• 1+ years of experience in high-volume outbound calling, telesales, collections, or a similar dial-heavy environment; insurance or financial services experience a plus but not required
• Demonstrated resilience and comfort with high call volumes, overcoming objections and apathy, and repetitive outreach cadences
• Strong verbal communication skills in English, with the ability to build quick rapport over the phone
• Comfort using CRM, dialer, or call-center software; ability to accurately log activity in real time
• Creative, persistent approach to outreach — willing to try multiple angles/channels to re-engage a non-responsive contact
• Basic understanding of, or willingness to learn, independent-agent insurance distribution and how agents produce business
• Ability to work assigned shift hours aligned with U.S. business hours
• Experience working with global and/or US based business teams
• A quiet workspace and internet connection of at least 30 Mbps download and 10 Mbps upload