Executive Manager, Operations, Payments

• Lead the Orbitall Payments operation end to end, ensuring operational excellence, scalability, security, financial efficiency, governance, and customer experience
• Lead the Operations, Financial Reconciliation, Back Office, Customer Operations, Fraud Prevention, and Anti-Money Laundering (AML) teams
• Monitor and ensure the availability, stability, and performance of operational and transactional environments in partnership with the Technology team
• Establish productivity, operational efficiency, quality, and customer satisfaction metrics
• Develop automation and AI strategies to drive digitization, productivity, and scalability
• Manage budgets, operating costs, and continuous improvement initiatives
• Manage operational risks, compliance, audits, and regulatory requirements
• Lead operational transformation and sustainable growth programs
• Ensure compliance with SLAs agreed upon with customers and partners
• Manage executive- and operational-level relationships with banks, fintechs, card networks, regulators, and strategic customers
• Work closely with Technology and Product teams to launch new solutions and enhance the platform
• Develop and strengthen a culture of high performance, accountability, and customer focus

• Bachelor’s degree required
• Postgraduate degree or MBA in Management, Business, Technology, or a related field
• Executive experience in payments, merchant acquiring, card issuing, fintech, banking, or payment processing companies
• Experience with mission-critical, high-availability operations and high transaction volumes
• Experience managing multidisciplinary teams
• Strong track record in operational transformation and KPI-driven management
• Knowledge of processes related to card issuing, merchant acquiring, payment processing, and financial services
• Experience with BaaS, Banking, Core Banking, or digital financial solutions
• Knowledge of PCI DSS and industry regulatory standards
• Advanced English and Spanish

• Meal or food allowance
• Discounts on courses, universities, and language institutions
• Stefanini Academy — a platform offering free, up-to-date online courses with certificates
• Mentoring
• Discount program for medical consultations and diagnostic tests
• Health insurance
• Dental insurance
• Benefits and discount program at leading establishments
• Travel club
• Pet care partnership program