Maintenance Coordinator

• Own assigned work orders from intake to close-out, following established workflows and documentation standards
• Meet CSAT targets and SLA commitments across all tenant and owner communications
• Manage and reduce a backlog of escalated maintenance issues through daily prioritization
• Schedule and coordinate service appointments between tenants and vendors
• Conduct consistent follow-ups to ensure repairs are completed to a high standard
• Maintain accurate, timely records in systems for every request and communication
• Collaborate across teams to resolve escalations
• Deliver a world-class servicing experience for tenants and owners across maintenance requests, including intake, triage, approval, scheduling, completion, and quality verification

• Prior experience as a virtual assistant or remote worker
• Experience delivering excellent customer service in challenging or ambiguous situations
• Strong written and verbal English communication skills
• Process-oriented, with strong attention to detail and documentation
• Decisive and proactive, comfortable making sound decisions and moving work forward
• Empathetic, adaptable, and able to multitask across competing priorities
• Reliable internet connection
• Flexible schedule
• Experience with property management, maintenance coordination, or work order software (nice to have)
• Familiarity with SLAs, CSAT, or ticketing systems (nice to have)

• Option to work remotely from anywhere with an internet connection
• Wellness Leave: eight (8) hours of bonus pay per calendar month to support time off for well-being purposes, family-related reasons, sick leave, etc.
• New Parent Leave: ten (10) days of New Parent Bonus for new parent leave for contractors who become parents through adoption or childbirth