Medical Inbound Specialist

• Manage incoming calls from patients, healthcare customers, and service providers
• Deliver accurate information and support regarding healthcare policies and procedures
• Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome
• Maintain thorough documentation of customer interactions and transactions
• Adhere to HIPAA and other relevant healthcare regulations
• Coordinate with other departments to escalate and resolve complex matters efficiently

• At least 1-2 year of customer service, call center, or healthcare related experience preferred
• Basic understanding of medical billing, insurance claims, and healthcare terminology
• Strong communication and interpersonal skills
• Ability to handle inbound calls professionally and efficiently
• Strong attention to detail, accuracy, and excellent time management skills
• Must possess excellent communication skills in English, both written and verbal
• Proficient data entry skills
• Typing speed of 40 WPM or faster
• Ability to work with and protect confidential information
• Open to consultancy contract minimum of 6 months
• Able to work from home with reliable internet and a backup connection

• Maternity & Paternity Leave
• Government Contribution (SSS, Pag-ibig, Philhealth)
• 13th Month Pay
• Paid Holidays
• Bereavement Leave
• Paid Vacation Leave
• Paid Sick Leave
• Work from Home
• Equipment/ company computer is provided
• Night shift differential pay
• Php 1,000 De Minimis
• ₱1,000 monthly bonus upon regularization
• HMO upon regularization