Technical Support Specialist

• Serve as the first point of contact for software users and their system administrators
• Provide telephone-based technical support and advice to dental practices and system administrators regarding software solutions
• Handle complex cases and standard inquiries
• Provide support with product-specific IT tasks, such as installations, as needed
• Identify needs and knowledge gaps and offer suitable solutions
• Document guided support conversations and contribute to quality assurance
• In the future, handle customer inquiries by email or chat

• Experience in telephone-based customer support
• Completed vocational training in IT, such as IT Specialist training
• Advanced knowledge of Microsoft operating systems
• Knowledge of networking technology
• Good understanding of technical interrelationships
• Preferred: Expertise in Linux systems
• Preferred: Expertise in macOS
• Preferred: Expertise in cloud hosting
• Friendly demeanor and patience
• Willingness to collaborate with the team as equal partners

• Bike leasing
• Company pension scheme
• Permanent, full-time employment
• Flexible work from home (100% remote) anywhere in Germany
• Workation: Work from elsewhere in Europe for up to 183 days per year
• Modern company culture with open communication and a family-like atmosphere
• Independent work
• Scope for creative expression
• Personal and professional development opportunities
• Welcoming culture and supportive onboarding with colleagues
• Corporate benefits
• Health and wellness programs
• Car leasing
• Childcare subsidies
• Personal accident insurance
• Tax-free allowances through the benefits app, for example for meals and fitness