Client Account Manager

• Represent ASI products and services using industry research and comprehensive solution knowledge
• Build and maintain strong relationships with client executives and staff
• Understand client business goals and identify opportunities for sales and referrals of ASI services and solutions
• Ensure regular contact with assigned clients, primarily by phone
• Conduct at least annual in-person meetings with larger clients when required
• Prepare and conduct executive business reviews and check-ins
• Align client KPIs, assist with KPI reporting, and integrate value attainment into discussions
• Review product adoption and usage and collect client data and feedback
• Monitor and analyze client health
• Manage new or challenging clients and proactively coordinate internal resources and referrals
• Prepare and execute client renewal strategies and manage renewal processes
• Coordinate renewals internally and externally to achieve monthly, quarterly, and annual sales quotas
• Deliver targets for client revenues and gross margins across software updates, licenses, hosting, and services
• Identify, qualify, and manage expansion-deal pipelines
• Develop professional relationships with staff across ASI divisions globally
• Support other Client Account Managers as required
• Perform other assigned job-related duties

• Bachelor’s degree in relevant field or equivalent experience
• 3+ years of account management or sales experience within a similar industry, with proven success at or above defined targets (preferred)
• Thorough knowledge of appropriate ASI software products and services, including understanding the business benefit of each
• Demonstrated proficiency with sales management software and CRM
• Excellent interpersonal, verbal and written communication, and presentation skills
• Strong problem-solving skills with ability to balance persuasion with professionalism
• Capable of leading and delivering excellent client sales
• Pro-active, organized, and driven to deliver personal and team business results
• Able to work independently and as part of a team

• Variable compensation
• Wellness Benefits
• Opportunities for Professional Growth and Development
• Flexible Remote Work
• Volunteer Time Off
• Study Leave
• Employee Assistance Program