Business Analyst

• Run discovery with business line teams through interviews, workshops and observation of live work
• Document current processes, roles, costs and effort
• Map current-state and target-state processes, including volumes, handoffs, systems, exceptions and cycle times
• Build quantitative baselines from time, volume and cost data and maintain assumption logs
• Prepare benefit-case inputs, sensitivity checks and evidence trails for savings
• Write business requirements, user stories and acceptance criteria for automation and AI solutions
• Answer design questions as solutions are built
• Prepare implementation-plan inputs covering process changes, role changes, dependencies and business decisions
• Support user acceptance testing and rollout with transformation PMO and project management resources
• Capture adoption and usage data after go-live to support benefit tracking
• Use AI agents for transcription, synthesis, analysis and documentation, verifying outputs against source material
• Maintain documentation standards and support colleagues in applying them
• Contribute reusable templates, process libraries and design patterns
• Raise risks, scope changes and data gaps with the Strategy and Design Lead

• 5 or more years in business analysis, process improvement, operations consulting or transformation delivery
• Process mapping and current state documentation to a recognised notation or agreed standard
• Requirements elicitation and writing, including interviews, workshops, user stories and acceptance criteria
• Quantitative analysis, with Excel to a high standard and ability to build a baseline from raw volume, time and cost data
• Ability to run discovery conversations with experienced operational staff
• Fast and agile ways of working, comfortable operating with incomplete information and iterating to an outcome
• Practical understanding of AI and automation capabilities and limitations
• Ability to work with AI agents and check their output
• Ability to set priorities and timelines with minimal guidance, present finished work for sign-off, and escalate issues early
• Fluent written and spoken English for daily work with colleagues and stakeholders across time zones
• Preferred: consulting, strategy or transformation practice background
• Preferred: Power BI or comparable data analysis and visualisation tool
• Preferred: offshoring, shared service or platforming experience
• Preferred: real estate services, facilities management or comparable global services experience
• Preferred: exposure to automation or AI delivery, including workflow automation, agents or data products

• Equal Opportunity Employer
• Reasonable accommodations for individuals with disabilities
• AI-assisted application insights during recruitment