Bilingual Collections Specialist – English, Spanish

• Handle inbound and outbound collections calls professionally and efficiently
• Contact customers regarding delinquent accounts and work toward appropriate resolutions
• Negotiate payment arrangements in accordance with established guidelines
• Handle objections, resistance, and difficult customer conversations professionally
• Maintain consistent and appropriate follow-up with customers
• Accurately document account interactions, payment arrangements, and updates
• Follow all applicable collections policies and compliance requirements
• Maintain customer confidentiality and protect sensitive account information
• Work toward individual and team collections performance targets
• Deliver a professional customer experience while working toward account resolution

• At least 1 year of BPO, contact center, or professional collections experience
• Experience handling inbound and outbound collections calls
• Experience handling delinquent or past-due accounts
• Experience negotiating payment arrangements or resolving outstanding balances
• Knowledge of FDCPA and U.S. collections compliance requirements
• Fluent English communication skills
• Fluent Spanish communication skills
• Experience working toward individual or team collections KPIs
• Third-party collections experience is preferred
• Previous remote or work-from-home experience is preferred
• Must be permanently located in Mexico or Colombia
• Must have the equipment and internet connection required for reliable remote work
• Windows 11 PC (Mac not supported)
• Minimum 16 GB RAM
• i5 processor or higher
• Additional monitor
• Webcam
• Wired USB headset
• Stable, reliable wired Ethernet internet
• Backup power solution
• Microsoft Teams / Office 365
• Candidates must submit their resume in English
• Strong written and verbal English communication skills

• Performance-based commission opportunities
• Full-time remote opportunity
• Ongoing training and coaching
• Supportive, performance-driven team environment
• Opportunities for professional growth and advancement
• Weekly compensation paid in USD