Telephone Service Representative

• Handle customer inquiries via phone in a courteous and professional manner
• Provide accurate information to clients using a customer-service-driven approach
• Resolve customer issues and respond to inquiries
• Document and enter data after each interaction
• Maintain exceptional attendance and punctuality
• Uphold professional phone etiquette and a positive attitude
• Adhere to company policies, including maintaining a drug-free work environment
• Adapt to varying client needs and call volumes
• Deliver outstanding support on behalf of clients

• Strong attention to detail and commitment to customer satisfaction
• Minimum typing speed of 25 words per minute
• Ability to communicate effectively and professionally with clients
• Good data entry skills
• Drug-free and able to maintain a positive, professional attitude
• Windows 11 Pro, 16GB RAM, quad-core processor with CPU speed of at least 2.5 GHz for Windows machines
• Supported versions of macOS with all updates, minimum 16GB RAM, and an M series chip for Mac machines
• Dual monitors, 19” each
• Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload
• Ethernet connection required; Wi-Fi and satellite are not acceptable
• No data caps on internet usage
• Webcam for meetings, training, and quality monitoring
• Noise-canceling headset
• Antivirus protection; Windows Defender is not allowed

• PTO Program
• Flexible Schedule
• Referral Program