Customer Support

• Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls
• Respond to customer enquiries promptly, professionally and accurately
• Assist customers with questions, concerns and general product or service-related support
• Take ownership of customer queries and follow them through to resolution
• Handle complaints calmly and professionally while maintaining a positive customer experience
• Identify customer needs and provide clear, practical solutions
• Escalate complex queries appropriately when required
• Maintain accurate records of customer interactions and follow-ups
• Learn and follow internal customer support processes, workflows and SOPs
• Work closely with the wider team to ensure consistency across customer communication
• Identify recurring customer issues and provide feedback that could improve the overall client experience

• Completed university degree – essential
• Excellent written and spoken English
• Strong verbal communication and interpersonal skills
• Professional, confident and comfortable communicating directly with customers
• Strong problem-solving and critical-thinking skills
• High level of attention to detail and organisation
• Ability to remain calm and structured when dealing with customer complaints or challenging conversations
• Comfortable communicating across multiple digital channels
• Tech-savvy and able to learn new platforms and systems quickly
• Reliable, proactive and able to take ownership of outcomes
• Comfortable working independently within a fully remote environment
• Available to work Tuesday–Saturday on an ongoing basis
• Previous customer service experience is not essential