Senior Onboarding Manager

• Own the end-to-end client onboarding lifecycle from intake to go-live
• Design, own, and continuously improve onboarding processes, including playbooks, checklists, and SLAs
• Direct the gathering, verification, and submission of KYC/KYB packages, merchant applications, and regulatory documentation
• Maintain the group's master due diligence library and corporate structure packs in an audit-ready state
• Set onboarding priorities in line with leadership-approved market launch plans
• Forecast pipeline capacity and timelines and triage high-volume queues to remove bottlenecks
• Handle escalations for complex or stalled applications, including acquirer compliance queries on group structure and licensing
• Collate and summarise proposed fee schedules, reserves, and settlement terms for review and approval
• Lead the use of AI and automation tools, including Claude, to reduce manual effort and turnaround time
• Coordinate demos, sandbox testing, payment flow validations, and credential setups with Product and Engineering
• Build onboarding records for new providers and transfer them to the integrations team at hand-off
• Track acquirer and PSP onboarding criteria across target jurisdictions and payment method types
• Define and report onboarding KPIs to senior management
• Optionally mentor and guide junior onboarding staff

• 3–5 years of dedicated experience in PSP onboarding within the iGaming sector
• Experience with offshore markets is a must
• Deep, hands-on experience navigating complex corporate structures
• Experience gathering due diligence documentation and satisfying strict acquirer compliance requirements
• Proven ability to manage a heavy onboarding pipeline across multiple brands and entities simultaneously without sacrificing accuracy or speed
• Sharp attention to detail when reviewing payment agreements, pricing structures, and financial terms
• Excellent written and spoken English
• Ability to coordinate effectively between third-party compliance teams, internal legal units, and technical stakeholders
• Willingness to travel periodically, e.g. to Malta
• Willingness to attend approximately 2 key industry conferences per year

• A fast-paced environment driven by innovation, curiosity, and a shared love for technology
• A people-first culture that rewards ambition, integrity, and genuine collaboration
• A truly global remote environment working with teammates from all over the world
• 28 days of paid time off plus public holidays
• If based in Cyprus - more employee benefits added to the package