Learning Support Manager

• Train university academics to use Cadmus
• Deliver training sessions, workshops and webinars
• Help academics design scaffolded, high-quality assessments grounded in good pedagogy
• Build and improve assessment templates
• Oversee regional support for academics and students
• Keep the Help Centre and support documentation current
• Escalate technical issues to the appropriate team
• Work with the Product team to develop internal support tools
• Conduct end-of-semester check-ins with academics
• Run quarterly business reviews for priority accounts
• Lead the referral program
• Share insights with Commercial, Sales, Operations and Product teams
• Bring first Americas academics onto Cadmus, with training completed and assessments live
• Ensure regional queries are answered within targets and technical issues reach the right team
• Improve assessment quality to meet Cadmus's learning quality standards
• Maintain partner support plans and encourage referrals

• Experience in learning design, academic development or university teaching, or in an education-focused customer success role
• Strong grasp of assessment design and pedagogy
• Experience designing and running training, workshops and webinars for academics or other professional audiences
• Fluent written and spoken English
• Clear, warm writing
• Comfort with software and learning platforms
• Ability to pick up new tools quickly and help others do the same
• Ability to build trust with academics quickly and maintain relationships across the semester
• Ability to stay organised across many academics, courses and deadlines
• Ability to turn user feedback into better resources, tools and processes
• Comfort working remotely across time zones
• Knowledge of higher education in North or Latin America is a bonus
• Experience with an LMS like Canvas or Moodle is a bonus

• Remote work
• Full-time contractor basis
• Paid annual leave
• Paid sick leave
• Training on the platform from day one
• Opportunity to influence how Cadmus supports its newest region
• Globally distributed team environment