Customer Success Manager

• Manage a portfolio of Enterprise customers in EMEA
• Understand customers’ business strategies and lead them to desired outcomes
• Build strong customer relationships and act as the Wrike advocate throughout the customer journey
• Establish business goals, timelines, priorities, and success metrics with customers
• Execute success plans and executive business reviews (EBRs)
• Create, execute, and manage engagement and communication strategies to ensure customer ROI and net MRR growth
• Serve as Wrike subject matter expert on work management and address customer challenges
• Collaborate with Sales, Professional Services, Support, Product, and other teams
• Monitor the book of business, leverage account metrics, identify opportunities, and manage churn avoidance
• Maintain detailed customer-centric actions and communication plans in the Customer Success Management platform

• Full fluency in English
• German or French (nice to have)
• 5+ years experience in Customer Success Management or customer-facing role supporting enterprise clients
• Experience working with Marketing teams, Professional Services, IT teams, and PMO teams
• Ability to build and maintain strong relationships with diverse clients, including senior leadership
• Knowledge and hands-on experience in project management, business process redesign, and change management
• Strong interpersonal skills, patience, tact, and poise under pressure
• Willingness to dive into technical product details to understand the product thoroughly

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote work
• On-demand access to co-working space
• Utility allowance (30 EUR/month, subject to taxation)