Project Coordinator – IT Projects

• Support project initiation, scope clarification, and Statement of Work documentation for multiple client projects.
• Coordinate resources across engineering, service desk, NOC/SOC, vendors, and internal teams.
• Track milestones, deliverables, dependencies, risks, action items, and decisions using project management tools.
• Maintain project ownership and next actions and proactively follow up with responsible parties.
• Identify stalled work, missed commitments, resource conflicts, and emerging risks and escalate them.
• Assist with project budgeting, forecasting, scheduling, and financial tracking.
• Coordinate engineering time with resource/dispatch teams and help resolve scheduling conflicts.
• Prepare project meeting agendas, document decisions, capture action items, and follow up on commitments.
• Ensure project work is logged, scheduled, and tracked through project management, PSA, ticketing, and operational systems.
• Maintain awareness of client SLAs and operational commitments.
• Follow project governance, change management, documentation, security, and data-handling standards.
• Coordinate device provisioning, deployments, migrations, upgrades, and other implementation activities.
• Support handoffs from project teams to service desk/operations, including documentation, asset updates, open issues, and knowledge transfer.
• Act as a communication bridge between clients, project managers, engineers, vendors, and internal service teams.
• Provide project updates covering progress, milestones, risks, decisions, and timeline changes.
• Communicate with U.S.-based clients through email, Microsoft Teams, and project meetings.
• Translate project status and technical information into client-friendly language.
• Follow up on client decisions, approvals, questions, and commitments.
• Help manage expectations across client leadership and technical teams.
• Prepare and maintain project documentation, runbooks, SOPs, schedules, meeting notes, and status reports.
• Support user acceptance testing, final validation, and readiness activities.
• Complete project closeout activities, including documentation updates, ticket closure, asset updates, outstanding-item tracking, and lessons learned.
• Help ensure deliverables and documentation meet project and internal quality standards.

• 2–4+ years of experience in project coordination, project administration, or project management, ideally in technology or professional services.
• Ability to coordinate multiple projects or workstreams simultaneously while maintaining attention to detail.
• Strong written and spoken English, including professional communication with U.S.-based clients and colleagues.
• Strong organizational, follow-up, prioritization, and time-management skills.
• Comfort working with technical professionals and learning IT project terminology and workflows.
• Experience using a project management, ticketing, PSA, workflow, or task-tracking platform.
• Ability to identify risks, dependencies, and stalled work and take appropriate action.
• Ability to work independently in a distributed team while remaining responsive, collaborative, and accountable.
• Ability and willingness to work a full-time schedule aligned with U.S. Eastern Time.
• Previous experience within an MSP, IT services company, or client-facing technology environment preferred.
• Experience with project management platforms and software preferred.
• Familiarity with PSA/RMM or service management tools such as ConnectWise, Autotask, N-able, Kaseya, NinjaOne, or similar platforms preferred.
• Understanding of MSP workflows, SLAs, ticketing, asset management, change management, and service handoffs preferred.
• Exposure to Microsoft 365, Azure, networking, cloud, infrastructure, device deployment, or migration projects preferred.
• CAPM, PMP, or other formal project management training/certification preferred.
• Ownership and follow-through.
• Client orientation.
• Judgment.
• Attention to detail.
• Adaptability.
• Teamwork.

• Two weeks paid vacation
• Medical benefits
• Dental benefits
• Paid vacation
• Retirement plan
• Fully remote work arrangement
• Full-time overnight shift aligned with Eastern Time (USA)
• Occasional after-hours or on-call responsibilities may be required