Customer Success Manager, Dutch/Swedish speaking

• Act as the voice of the customer and internal customer advocate
• Turn customer insights into actions that improve outcomes and experience
• Drive customer value realization and help customers achieve desired business outcomes
• Maximize the value of customers’ Unit4 investment
• Increase product adoption and maturity through success planning, guidance, and customer engagements
• Identify and drive qualified upsell and cross-sell opportunities with Sales
• Serve as the primary Customer Success point of contact
• Proactively manage customer risk and support retention
• Develop and maintain success plans aligned with strategic objectives, milestones, and expected outcomes
• Lead executive business reviews and strategic conversations with C-level stakeholders
• Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales
• Manage retention and churn across the region
• Drive adoption and effective utilization of the Success4U program

• Fluent in English and Dutch/Swedish (verbal and written)
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices and trends
• Previous experience within ERP, HCM and/or financial planning software industries is a plus
• Availability to travel as necessary (up to 20%)
• Excellent communication and relationship management skills
• Ability to lead through influence and trust
• Adaptable, curious, accountable, and collaborative
• Background checks may be required for customer projects and access to sensitive customer data
• Right to work and personal identification may be required for security checks

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities
• Tools and guidance for professional development
• Talented colleagues, role models and mentors
• Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all