Customer Service & Support Assistant – Affiliates

• Provide daily support to affiliates via WhatsApp, phone calls, and groups, responding promptly and maintaining a professional tone.
• Proactively follow up with inactive affiliates, prompting action, restarting conversations, and unblocking operations.
• Triage requests and route each inquiry to the appropriate department, following through until resolution.
• Monitor offer AOV metrics daily, identify deviations, and take the planned actions to protect profitability.
• Record incidents in spreadsheets/CRM systems and keep reports up to date to support management.
• Lead the onboarding of new affiliates, including granting access, creating groups, sending materials, and monitoring their first few days.
• Engage with affiliates in the assigned portfolio to identify opportunities for growth and increased volume.
• Organize team materials, internal processes, and documentation.
• Support Affiliate Management with daily operations and activity tracking.

• Proven experience in proactive customer service, including call centers, telemarketing, inside sales, customer service centers, customer support, or WhatsApp/chat support.
• Strong verbal and written communication skills, with clear diction and a professional telephone manner.
• Resilience when handling a high volume of daily contacts, including calls, messages, and voice notes.
• Strong organizational skills to manage multiple conversations and requests simultaneously without compromising quality.
• Proactive mindset, with the initiative to lead conversations and provide updates without being prompted.
• Ability to meet customer service, follow-up, and resolution targets.
• Basic knowledge of Excel or Google Sheets for incident tracking and KPI monitoring.
• Stable internet connection, suitable computer, and a quiet environment for calls.
• Basic English (preferred but not required) for occasional reading of materials.

• 100% remote work.
• Performance- and results-based commission program.
• Opportunity to work in a major international Direct Response operation.
• Career growth and ongoing development opportunities.
• Exposure to different business models: Direct Response, Affiliate Marketing, and the education market, all commission-based.
• High-performance, merit-based environment focused on scaling.
• Direct involvement in campaigns generating millions in revenue.
• Daily collaboration with specialists in Copywriting, Traffic Acquisition, Performance Marketing, Product, Data, and Operations.
• Autonomy to propose improvements and make a tangible impact on the operation.
• Collaborative, highly skilled team that is always willing to contribute.