Dutch-speaking Customer Support Agent

• Support customers after purchase via email, chat and phone
• Resolve delivery delays, missing or damaged items and exchanges
• Handle back-office tasks to keep operations running smoothly
• Work with 3–5 internal and external tools
• Reply to customers on social media for some markets
• Work Monday to Friday with occasional weekend shifts
• Work rotating shifts between 09:00 and 21:00, with no night shifts

• Native or fluent Dutch
• C1-level English
• Excellent written communication skills
• Good PC skills, including MS Office
• Typing speed of at least 25 words per minute
• Strong multitasking skills
• Customer service experience is a plus, but not required
• Right to work in the EU

• Productivity bonus of up to €150
• 100% work from home
• Relocation support to Greece
• Mostly email and chat – limited phone work
• Full training provided