Working Student – Customer Support

• Handle support inquiries from end customers (1st-level support)
• Document support inquiries
• Log communication histories
• Monitor open issues (tickets) through to final resolution

• Currently enrolled in a degree program
• Excellent service-oriented communication skills
• Enthusiasm for bicycles as a product
• Independent, structured, and goal-oriented approach to work
• Technical aptitude is an advantage
• Team player
• German and English language skills
• No professional experience required

• A challenging and responsible role within a friendly team
• Varied responsibilities
• A high degree of autonomy and flexibility
• A friendly and professional working environment
• Remote work possible
• Flexible working hours
• Performance-based compensation