Field Service Specialist

• Perform onsite installation, repair, testing, and preventive maintenance according to provided guidelines and standard operating procedures
• Provide maintenance training and technical support by phone or onsite
• Deliver customer service through maintenance training, knowledge sharing, answering questions and concerns, and technical support
• Build customer relationships and promote product warranty sales
• Manage relationships with distributor service personnel and establish communication channels to share service knowledge
• Identify technical issues in cooperation with sales teams and customers
• Promote the company image and improve customer satisfaction
• Assist with related product complaints
• Perform other related duties as assigned or requested

• Ability to perform onsite installation, repair, testing, and maintenance using supplied tools and standard operating procedures
• Ability to provide maintenance training and technical support by phone or onsite
• Customer service and technical support capabilities
• Ability to build customer relationships and promote product warranty sales
• Ability to manage relationships with distributor service personnel and establish communication channels
• Ability to identify technical issues in cooperation with sales teams and customers
• Ability to assist with related product complaints
• Ability to perform other related duties as assigned or requested