Support, Operations & Accounting Specialist

• Act as a subject-matter and platform expert for clients and accountants
• Serve as the liaison between business leaders, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to the technical teams when necessary
• Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration
• Continuously learn about the product, the company, and its departments
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer help resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay well-founded customer feedback to the product teams
• Identify areas for improvement and lead improvement projects

• Accounting education or training (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Direct experience working with business leaders is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and an ability to explain concepts clearly
• Ability to understand and respond to customer needs while maintaining strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; the company does not sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days on top of 5 weeks of paid vacation
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or in a coworking space
• BSPCE stock options
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, Tech Days every three months for remote employees, and an annual offsite
• An inclusive, supportive work environment that encourages personal and professional growth