Technical Service System Administrator

• Provide daily operational support for Technical Service applications, including SAP, ServiceMax, TrackWise, and connected systems
• Support user access, system troubleshooting, issue resolution, and general system administration activities
• Serve as a technical support contact for Global Super Users and facilitate communication with TGS/TCS and IT teams
• Monitor and troubleshoot system interface errors between SAP and ServiceMax, including service orders, billing, contracts, warranties, equipment, inventory, and master data
• Support end-to-end service processes, including service case management, work orders, spare parts logistics, and inventory transactions
• Maintain data accuracy and integrity through master data governance, data quality checks, and issue resolution
• Create and maintain SOPs, system work instructions, job aids, and training materials for global users
• Deliver user training and support system adoption during enhancements, releases, and process changes
• Support reporting and KPI management through ServiceMax, SAP, Power BI, and other reporting tools
• Identify recurring issues and improvement opportunities to enhance system reliability, efficiency, and user experience
• Participate in continuous improvement projects and system enhancement initiatives

• University degree (IT /Technical related)
• Excellent written and verbal communication skills in English
• Hands-on experience supporting SAP service and inventory processes, including CS/SM, SD, MM, and CRM modules
• Experience supporting ServiceMax or similar service management platforms, including work order and service processes
• Experience troubleshooting system integrations and resolving interface-related issues
• Understanding of master data management and data quality practices
• Ability to create technical documentation, SOPs, work instructions, and training materials
• Strong analytical and problem-solving skills with attention to operational details
• Strong communication skills with the ability to collaborate with global teams across time zones
• Proactive, customer-focused, and solution-oriented mindset
• Ability to adapt to changing business priorities and evolving system environments
• Proficiency with Microsoft Office and reporting tools such as Power BI

• Opportunity to learn and work alongside inspirational leaders and colleagues
• Inclusive, growth-centered, and rewarding culture
• Opportunities to help shape BD’s trajectory and leave a legacy
• Learning, growth, and career development opportunities
• Flexible work-life balance considerations for applicable workplace arrangements
• Equal Opportunity Employer