Customer Support Specialist, German Speaking

• Deliver friendly, professional, and prompt customer assistance in German via phone, email, and live messaging
• Assist customers with account configurations, order management, billing inquiries, and service updates
• Diagnose customer challenges and guide users toward clear, sustainable resolutions
• Maintain high service quality, response speed, and customer satisfaction (CSAT) scores
• Log customer interactions, case details, and outcomes in internal CRM databases
• Identify recurring issues or usability obstacles and report them to team leads
• Collaborate with peers and internal escalation units to resolve complex cases
• Work 40 hours per week on rotating 8-hour daily shifts covering Monday through Sunday, with 2 scheduled rest days per week

• Native or near-native fluency in German (C1/C2 level), both written and spoken
• Good working proficiency in English (B2 level or higher) for internal tools, systems, and team collaboration
• Customer-centric mindset with strong active listening, empathy, and problem-solving abilities
• Clear verbal communication and professional written grammar
• Comfortable working across multiple digital applications, chat tools, and ticketing software simultaneously
• High self-discipline and dependability required for autonomous remote work
• Prior experience in customer service, contact centers, hospitality, or retail is an advantage
• Must already reside in Portugal with valid local work eligibility, tax (NIF), and social security registration
• No relocation support provided

• 100% remote within mainland Portugal
• Technical equipment provided
• Daily meal allowance paid via a dedicated card
• Statutory holiday and Christmas allowances
• Comprehensive private health insurance coverage effective from day one
• 22 days of annual paid leave
• Statutory compensatory time off for working on Portuguese public holidays
• Fully paid initial virtual training program
• Ongoing coaching
• Clear avenues for internal career progression
• Performance-related monthly bonuses