Customer Success Manager, French, English C1

• Manage and grow relationships with key client stakeholders at the company’s small clients
• Organize and conduct Operational Reviews with clients on a monthly to quarterly basis
• Identify opportunities for improvement to drive optimal use and adoption of the platform
• Monitor client activity and operations, flag potential risks, and proactively address issues
• Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction
• Analyze platform and client KPIs to support data-driven decision-making
• Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives
• Proactively resolve client issues and ensure timely follow-up
• Work closely with Product teams to share market requirements and contribute to product evolution
• Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization
• SupportYourApp delivers secure customer and technical support as an Intelligent Support-as-a-Service provider for technology companies and industry leaders

• Excellent French and English skills (C1 for both spoken and written)
• Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment
• Strong customer relationship and communication skills with a customer-first mindset
• Experience managing projects and conducting Quarterly Business Reviews (QBRs)
• Strong analytical skills, including data analysis, reporting, and KPIs/metrics
• Excellent problem-solving skills with a proactive, “get things done” attitude
• Ability to work effectively in a fast-paced, international startup/scaleup environment
• Strong organizational skills, attention to detail, resourcefulness, and adaptability
• Comfortable joining customer video calls with camera enabled
• Personal laptop or computer with at least 8GB of RAM
• Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
• Additional language skills, especially Spanish or Italian, are a plus
• Previous experience working with small-sized B2B SaaS customers is a plus
• Experience with SaaS adoption, customer value realization, and driving product engagement is a plus
• Experience advising customers on business processes and identifying opportunities for improvement is a plus
• Experience working in an international, multicultural environment is a plus

• Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC)
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• Home office
• Personal laptop or computer requirement and stable internet connection for remote work
• Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors