Customer Success Analyst – Technical, Consulting and Integrations

• Perform advanced configurations of the Segware platform.
• Lead integrations with external systems, including APIs, automations, devices, and protocols.
• Conduct periodic technical audits to ensure adherence to best practices.
• Lead POCs (Proofs of Concept) and technical feasibility tests.
• Design technical workflows and advise clients on the ideal architecture.
• Document technical processes, standards, and best practices.
• Track critical tickets with the Support team and ensure complete resolution.
• Support the Relationship Management team with technical matters that affect retention.
• Train clients and internal teams on advanced technical topics.
• Serve as a liaison between Product and clients, providing structured technical feedback.

• Experience with technical configurations, integrations, or advanced support.
• Strong knowledge of systems, networks, APIs, or automations.
• Strong technical diagnosis and troubleshooting skills.
• Excellent communication skills, with the ability to explain complex topics clearly and simply.
• Strong organizational and process documentation skills.
• Experience with monitoring centers or electronic security.
• Knowledge of communication protocols, devices, and integrations.
• Experience working with SaaS platforms.
• Experience with POCs or technical consulting.

• Remote work model
• Meal or food allowance
• Health insurance: 50% paid by the company and 50% paid by the employee
• Dental insurance: 50% paid by the company and 50% paid by the employee
• Home office allowance
• Birthday month day off
• Total Pass: Wellness platform offering access to gyms, sports, Pilates, martial arts, nutrition, and more
• Mastercard Surpreenda Program
• Emotional well-being platforms: Psicologia Viva, ZenClub, and Vittude
• Professional Development Program, according to company policy
• Qualified candidates are considered regardless of race, color, religion, age, gender, nationality, disability, or family status