Global Support Manager

• Provide timely and high-quality support to existing publishers
• Identify and resolve technical and operational issues
• Analyze publisher performance and implement revenue-increasing optimizations
• Identify and execute upselling opportunities for MGID products
• Maintain accurate activity records in HubSpot
• Manage and develop relationships with existing publishers
• Maximize revenue through account optimization and upselling
• Minimize publisher churn
• Maintain portfolio performance and publisher satisfaction
• Achieve team revenue and margin targets

• 1+ years of experience in digital advertising, account management, publisher support, or a related field
• Ability to build and maintain strong publisher relationships, identify growth opportunities, and manage multiple accounts
• Knowledge of digital advertising, website monetization, and Revenue, RPM, CPM, and Margin metrics
• Experience with CRM systems, preferably HubSpot
• Experience with data analysis, reporting, and account optimization
• Strong communication and problem-solving skills
• Proactive and results-oriented approach
• Bachelor's degree in Business, Marketing, Economics, or a related field is preferred
• Experience with publishers, website owners, or advertising networks is a plus
• Understanding of programmatic advertising, Google Ad Manager, and AdSense is a plus
• Experience in website monetization and revenue optimization is a plus
• Familiarity with HubSpot, Google Analytics, or similar tools is a plus
• Experience in upselling and identifying account growth opportunities is a plus
• Knowledge of additional foreign languages is a plus
• Fluent Ukrainian
• Fluent English

• Equal opportunity employer
• Privacy-focused employer data-processing and recruitment privacy rights