Credit Control & Collections Analyst

• Prepare regular accounts receivable, debtor performance and management reports
• Monitor, analyse and report on debtor activity, Days Sales Outstanding (DSO), customer payment trends and collections performance
• Prepare cashflow forecast schedules and supporting information based on customer payment activity, expected receipts and collection activity
• Extract and compile financial and operational datasets from SAP, Vend and other business systems for reporting
• Review customer account data to identify trends, anomalies and credit or collection risks, escalating significant findings
• Manage an allocated portfolio of customer accounts and proactively pursue outstanding debt
• Contact customers by email and phone to follow up overdue accounts and facilitate payments
• Process customer payments and allocate receipts within financial systems
• Prepare and distribute customer statements and account correspondence
• Reconcile customer accounts and investigate discrepancies
• Investigate and resolve pricing, billing and account queries with internal departments
• Raise credit notes and adjustments according to approved procedures
• Escalate significant, aged or disputed debts and undertake directed recovery actions
• Process recharge invoices and other customer invoicing requirements
• Maintain records of collection activities and customer communications
• Develop positive customer relationships while achieving collection targets
• Create and maintain customer accounts and master data in SAP
• Complete customer credit reviews and monitor credit limits and account performance
• Perform account reconciliations and other finance activities
• Provide coverage for finance team members on leave
• Participate in finance projects, data cleansing and system improvement activities
• Undertake other duties as reasonably required

• Strong understanding of accounts receivable, credit control, debt collection and customer account management processes
• Demonstrated ability to work with financial and operational data, identify trends and exceptions, and prepare accurate reports
• Good understanding of customer credit information, credit limits, payment history and credit-risk indicators
• Strong investigatory and problem-solving skills, with the ability to investigate and resolve account discrepancies
• Intermediate to advanced Microsoft Excel skills, including formulas, pivot tables, data analysis, reporting and reconciliation activities
• Strong systems capability with experience using financial software or ERP systems, ideally SAP
• Ability to interpret financial and customer account information and identify matters requiring further investigation or escalation
• Strong numerical accuracy and attention to detail, particularly when maintaining financial and customer master data
• Professional written and verbal communication skills
• Minimum 3-5 years’ experience in an Accounts Receivable, Assistant Accountant, Credit Control or similar role
• Demonstrated experience in accounts receivable, customer account management, reconciliations, collections and financial reporting
• Experience working with financial systems or ERP platforms, ideally SAP, is preferred
• Experience working within high-volume commercial, retail, wholesale or FMCG environment is highly regarded
• Intermediate to advanced Microsoft Excel skills are required
• Degree qualifications in Accounting, Finance, Data Analysis or related disciplines, or equivalent experience
• Professional-level verbal and written English communication
• Ability to manage competing priorities and achieve deadlines