Solutions Architect

• Provide negotiated costs to help A&O IT Group maintain a competitive advantage
• Work within the Solutions Department as the interface between Sales and Operations
• Represent the brand and work with prospects, customers, and partners
• Manage service aspects of solution activities through successful deployment
• Proactively manage complex and major bids
• Drive and develop the formal bid communication process
• Coordinate virtual bid teams to support winning sales opportunities
• Support multiple stakeholders with quick responses and timely follow-up
• Offer creative, value-added solutions to secure the best supplier deals and improve margins on statements of work
• Provide technical product details and act as an industry subject matter expert in high-pressure sales situations
• Collaborate with Solution team members to provide a one-stop-shop Total Solutions offering
• Develop supplier selection and management strategies
• Drive continuous improvement in supplier relationships and operational synergies
• Manage solutions across multiple countries and partners

• A relevant degree or MCIPS qualification
• Experience influencing and negotiating
• Experience delivering solutions in a matrix-managed team
• Proven experience in the IT Field Service industry, specifically hardware remedial services
• Understanding of bid management, customer account management, operational management, service management, supplier management, transition management, and project management
• Experience working in complex, multicultural, and matrix-managed organizations
• Strong supplier management and relationship-building skills
• Results-driven approach and ability to work under pressure
• Strategic and visionary thinking
• Ability to drive execution and continuous improvement in supplier relationships
• Strong influencing and negotiating skills
• Sound working knowledge of Microsoft Office Suite
• Ability to delegate tasks, responsibilities, and authorities effectively
• Highly effective written and oral communication skills
• Ability to tailor communication to audience requirements
• Experience with IT outsourcing, desktop and hardware deployment, service transition, global audits, logistics, procurement, and stock management
• Hands-on management of multiple solutions simultaneously
• International experience delivering projects across multiple countries through multiple partners
• Consultative approach and strong relationship-building skills
• Strategic thinking and good analytical ability
• Proven ability to manage customer, supplier, and partner relationships
• Effective stakeholder management
• Understanding of external markets and implications for the product set
• Ability to influence business processes without hierarchical authority
• Experience working in a complex matrix environment
• Understanding of the technology underpinning the product set
• Broad understanding of technologies, market trends, and developments
• Successful completion of post-offer background verification in accordance with local country legislation

• Fully remote work arrangement
• Equal employment opportunity and commitment to diversity and inclusion