Distributor Operations Specialist

• Support international distributors and maintain accurate customer and product data
• Support the end-to-end order management and fulfillment process for international distributor markets supplied through the European Distribution Center
• Act as an operational link between distributor partners and International Commercial Operations, Supply Chain, Finance, the European Distribution Center, RRD, Regulatory Affairs, and other internal stakeholders
• Coordinate distributor purchase orders from receipt through order entry, release, shipment, and completion
• Review orders for accuracy, completeness, pricing, product availability, allocation requirements, requested delivery dates, and forecast alignment
• Monitor open orders and identify risks, delays, shortages, holds, pricing discrepancies, and other fulfillment exceptions
• Coordinate order changes, cancellations, partial fulfillment, and split shipments
• Communicate order updates clearly to relevant stakeholders
• Clarify inventory availability and expected delivery timing with Supply Chain, the European Distribution Center, and fulfillment teams
• Serve as the primary operational contact for assigned distributor partners
• Provide updates on order status, product availability, shipment timing, delays, and allocation constraints
• Maintain allocation trackers, operational documentation, price lists, and order data across Salesforce, CRM, ERP, Microsoft Dynamics, and other applicable systems
• Develop and analyze open-order, backlog, allocation, and fulfillment reporting
• Provide regular visibility to International Operations leadership
• Investigate recurring fulfillment issues and distributor concerns, identify root causes, and support corrective actions and continuous improvements
• Support internal order requests and coordinate with Regulatory Affairs on country-specific distribution changes for new product releases
• Work flexibly across international time zones and travel internationally as required

• Bachelor’s degree, or an equivalent combination of education and relevant professional experience
• At least three years of experience in operations, supply chain, sales support, or a related environment
• Hands-on experience with order processing and forecasting or demand planning
• Proficiency with Microsoft Office and Microsoft Teams
• Working knowledge of CRM, Salesforce, ERP, Microsoft Dynamics, and other order management systems
• Strong spoken and written English
• Clear communication, presentation, and interpersonal skills
• Ability to work accurately, use initiative, manage multiple priorities, and respond calmly and confidently to changing situations
• Experience working effectively across cultures and communicating with customers by phone and in writing
• Experience training customers at different organizational levels
• Fluency in English and any additional European languages
• Willingness and ability to travel regularly to other international locations as required
• Ability to travel internationally up to 25%

• Remote working arrangement
• Excellent working conditions
• Meaningful autonomy
• Motivated colleagues
• Stimulating work in an innovative field
• Opportunity to collaborate with international teams
• Opportunity to build trusted distributor relationships
• Opportunity to solve varied operational challenges
• Opportunity to improve how the company works
• Inclusive environment where everyone can contribute and grow
• Equal employment opportunities