Intermodal Dispatcher

• Dispatch and coordinate 10–15 intermodal drivers during overnight operations
• Support drivers finishing their shifts and those starting their working day
• Coordinate driver schedules, container pickups, deliveries, and reload opportunities
• Track shipments and containers, monitor driver progress, and update shipment statuses in the TMS
• Monitor operational emails and take timely action to prevent delays
• Escalate critical issues and provide updates to the daytime team
• Review and respond to customer requests and communicate shipment updates
• Schedule appointments and coordinate pickup and delivery arrangements
• Enter work orders and shipment details into company systems
• Scan and upload documents, maintain records, and update Excel tracking sheets and operational reports
• Follow up on pending requests
• Track containers through rail carrier websites and verify availability and release statuses
• Coordinate rail billing and process rail lift and storage payments
• Manage container pickup notifications, export and empty container releases, depot release requests, and street turn requests
• Coordinate with customers, terminals, depots, warehouses, and rail providers
• Identify efficiency improvements, coordinate reloads, reduce empty miles and driver downtime, and improve profitability

• Previous experience in US freight dispatch including intermodal operations
• Strong understanding of container transportation and dispatch workflows
• Experience working with US trucking operations
• Excellent multitasking and prioritization skills
• Strong problem-solving mindset
• Ability to stay calm under pressure and make decisions quickly
• Great communication skills in English (written and spoken)
• High attention to detail
• Comfort working independently during overnight hours
• Strong computer skills and confidence learning multiple software systems
• Experience using Transportation Management Systems (TMS) is highly preferred
• Good knowledge of Microsoft Excel
• Ability to work Mon-Fri, 8 AM–5 PM CST

• Competitive Salary in USD
• 10+ business days of paid time off
• English courses
• Equipment provided
• Remote or office mode of work
• Additional bonuses are available for operational efficiency improvements
• Training on customer-specific portals and processes will be provided