Fraud Prevention Lead, KYC

• Lead and develop the team by setting goals, monitoring SLAs, productivity, and quality, and ensuring high operational performance
• Foster the team’s development in hard and soft skills through feedback, 1:1 meetings, performance review cycles, and other people management initiatives
• Monitor operational KPIs and present performance reports, including SLA, backlog, aging, rework, and registration risk
• Identify automation and continuous improvement opportunities to reduce analysis time and increase accuracy
• Manage the entire onboarding journey, from initial screening and preliminary data validation to document review, face matching, and biometric verification
• Ensure the consistency and integrity of customer records through checks against restrictive lists, PEP databases, adverse media, reputational risk, BF, DICT/Delorean, business activity, and financial capacity
• Conduct re-reviews of incomplete, pending, rejected, or irregular applications
• Validate permissions to use CNPJ/CPF numbers, bank accounts, and commercial information
• Coordinate customer outreach to obtain additional information
• Partner with Fraud, Compliance, Product, and Technology teams to improve registration rules, workflows, and tools
• Ensure compliance with regulatory policies, including Central Bank of Brazil (Bacen) and AML/CFT requirements, as well as internal guidelines

• Previous experience in KYC, customer due diligence, onboarding, and fraud prevention
• Experience leading operational teams
• Knowledge of AML/CFT, restrictive lists, identity verification, and document review
• Strong analytical skills, with proficiency in operational metrics and risk indicators
• Experience with workflow, queue management, and biometric tools
• Ability to lead process improvements and collaborate across multiple teams
• Experience in fintechs, payment companies, or financial institutions
• Knowledge of SQL, data manipulation, and BI tools such as Databricks, Power BI, and Metabase
• Participation in automation projects and optimization of KYC workflows
• Availability to work 8 hours per day, Monday through Friday
• Employment under Brazil’s CLT labor regime

• Medical and dental insurance with no co-pay
• Life insurance
• Medication allowance
• Fitness allowance
• Four free therapy or nutritionist sessions per month through Zenklub
• On-site chair massage
• Flexible meal allowance on a Visa card
• Free food at the office
• Daycare allowance
• Parental support program
• Extended maternity and paternity leave
• In-company training platform
• Education allowance covering 70% of undergraduate tuition and language courses, as well as courses and books
• Home office allowance
• Work equipment
• Home office furniture allowance
• Partnership with WOBA for coworking access throughout Brazil
• Birthday month day off
• Happy hour allowance
• Referral bonus for recommending new employees
• Annual performance-based bonus
• Stock options plan
• No dress code