Customer Success Manager

• Assist commercial customers with planning and execution of successful launches and operations
• Ensure on-site staff are fully educated on Trackman software and Administrative Tools
• Build the operator community through regular events and workshops
• Conduct regular meetings and updates with owners and staff at each venue
• Communicate with customers by email and phone about software updates and other key information
• Train customers after venue installation on all aspects of the Trackman product
• Support successful launch events and ongoing initiatives to increase footfall, revenue, and engagement
• Help customers with marketing materials and initiatives at launch and on an ongoing basis
• Arrange regional events for facility owners to network, share best practices, and develop the operator community
• Collect venue success stories and feedback to support future sales
• Lead the operator referral program
• Collaborate with the global Range product owner, sales representatives, marketing team, and customers

• Fluent in French and English
• Spanish would be a plus but is not a requirement
• Relevant sales, marketing, or customer-facing support experience, ideally in golf or sports-related business
• Experience working in a customer-facing role, preferably on-site
• Experience in international companies and/or the golf sector
• Ability to analyze problems and provide well-thought-through solutions
• Hands-on, self-driven, opportunity-seeking, respected, and responsible
• Operational/hands-on and strategic mindset
• Strong growth ambitions and entrepreneurial mindset
• Ability to work independently and as a team player
• Willingness to work out of hours, including weekends and evenings when necessary
• Domestic travel required, with 60%-75% of time on-site at customers
• Occasional international travel required
• Home/office in France or Benelux
• Driver's license and access to own vehicle
• Customer-facing, problem-solving, analytical, sales, marketing, and golf/sports experience

• Competitive compensation and performance bonus package
• 80% fixed, 20% bonus-related salary
• Dynamic and global team
• Opportunity to make a major impact in a leading technology, data, and sports company
• Travel expenses at local rates
• Access to a global, entrepreneurial, ambitious, and rewarding work culture
• Opportunities to grow