Founding Customer Success Manager

• Champion Beam’s expansion into Australia with Beam Notes
• Onboard new partners and drive product adoption
• Project manage delivery and identify growth opportunities
• Cultivate strong partnerships with frontline workers and senior leadership
• Identify account expansion opportunities, develop proposals, and own a revenue goal tied to contracts, expansions, and renewals
• Run training and feedback sessions with users
• Lead pilot evaluation, gather benchmark data, and analyse Beam Notes’ impact
• Provide clear updates and reports demonstrating partnership impact
• Serve as the voice of the customer by sharing insights with product and go-to-market teams
• Help build and refine customer success processes and playbooks for Australia
• Secure account renewals and expansion opportunities
• Build long-lasting stakeholder relationships and contribute to Beam Australia’s market strategy and customer success function

• 2–4 years in a high-growth VC-backed startup
• Exceptional relationship-building skills
• Strong commercial acumen
• Outstanding written and verbal communication skills
• Ability to articulate complex ideas clearly and deliver engaging presentations
• Adaptive and growth mindset
• Proactive approach to customer needs
• Meticulous attention to detail
• Genuine passion for impact in the frontline care sector
• Must be based in Australia
• Work visa sponsorship eligibility is assessed in the application process

• 40% variable commission
• Competitive range of perks based on geography
• Equity (listed in compensation summary)
• Reasonable adjustments during the hiring process
• Inclusive, diverse, and supportive work environment