Customer & Account Specialist

• Promote the company's products in the field based on the Business Unit strategy and work plan
• Communicate with healthcare professionals in the Jerusalem area, mainly cardiologists, endocrinologists, and family physicians
• Increase product awareness, answer queries, provide updated and reliable information, and introduce products
• Align and inspire achievement of business goals and KPIs, reporting to the Team Leader
• Engage customers through face-to-face, online, and phone meetings, approved emails, and digital tools
• Use iPad and CLMs in face-to-face meetings
• Manage territories and customers, including MCCP updates, call plan adherence, and identifying customer needs using Veeva
• Map healthcare professional influencers and analyze territory sales to plan work
• Share practices, reflection, and field-work feedback with team members and the Team Leader
• Organize appointments and meetings with healthcare professionals
• Support healthcare professionals' decisions to optimize patient outcomes ethically
• Give lectures to physicians and medical personnel according to MC terms
• Raise awareness of unit products and scientific updates
• Meet the business and scientific needs of healthcare professionals
• Develop personal territory and team initiatives
• Create collaborations and establish professional relationships with healthcare professionals and healthcare facilities
• Participate in team meetings, share information and best practices, read relevant materials, and prepare presentations
• Maintain open communication with customers and company functions
• Maintain current knowledge of the industry, trade associations, competitors, and buyer dynamics
• Work according to company practices, compliance codes, rules, and regulatory guidelines
• Report safety information received during work to the Pharmacovigilance Department
• Attend conferences in Israel and overseas

• At least two years of experience as a Medical Representative in the pharmaceutical industry with previous experience with prescription drugs
• At least one year of experience working with specialist physicians
• Experience working with cardiologists is an advantage
• Bachelor of Health Sciences
• Fluent in Hebrew and English; additional languages are an advantage
• Presentation skills in Hebrew and English
• Valid driver's license
• Ability to work independently
• Professional abilities
• Self-educational ability and handling scientific materials
• High interpersonal skills
• Team player
• High ethical standards

• Remote work in Israel
• Attendance at conferences in Israel and overseas