Customer Success Manager – Enterprise

• Own value realization and the end-to-end customer journey for a portfolio of enterprise accounts in Argentina
• Ensure customers consistently use the platform, achieve measurable outcomes, and expand adoption
• Maintain structured and measurable portfolio coverage, engaging monthly with assigned accounts
• Build and maintain relationships with key stakeholders, including senior decision makers
• Drive structured governance through cadences, agendas, follow-ups, escalation paths, and accountability
• Translate product usage and operational data into business-impact conversations focused on ROI, savings, and efficiency
• Identify cross-sell and upsell opportunities and partner with revenue leaders on land-and-expand strategies
• Detect and mitigate commercial and adoption risk early using health indicators, adoption signals, and stakeholder engagement
• Coordinate with Product, Implementation, Support, and Revenue to unblock customer outcomes
• Lead executive business reviews and articulate delivered ROI and strategic impact
• Maintain accurate account context and activity tracking in CRM and internal tools
• Contribute to renewal predictability and expansion execution

• Bachelor’s degree in Business Administration, Marketing, Engineering, or related field
• 4+ years in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments
• Demonstrated experience in SaaS customer-facing roles with enterprise customers, including renewals and expansions
• Commercial acumen: understanding of renewals, contract value, and expansion strategy, with the ability to connect customer outcomes to revenue impact
• Executive presence and ability to lead outcome-driven discussions with senior stakeholders
• Analytical, data-driven mindset with experience using usage signals to build account strategies and ROI cases
• High operational discipline and CRM documentation accuracy for renewal predictability
• Proven ability to build relationships across multiple stakeholders and proactively mitigate risk
• Fluent in English (written and spoken); Spanish is a plus
• Experience at organizations known for Customer Success rigor (e.g., HubSpot, Salesforce, Oracle, or high-performance SaaS environments)
• Familiarity with finance operations, reconciliations, enterprise reporting, or data-intensive workflows
• Experience with value-based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs
• Experience supporting complex, technical products for enterprise clients

• Competitive salaries
• Entrepreneurial culture that encourages creativity and collaboration
• Open communication with company leadership
• Small, dynamic teams = massive impact
• 100% Remote Work (work from anywhere)
• $500 USD per year for learning and development
• 2 Family days and 1 day off for your birthday