Property Management Assistant

• Monitor resident accounts and ledgers in AppFolio
• Send rent reminders and notices and follow up on past-due balances
• Manage delinquency processes through resolution or escalation and maintain accurate records
• Serve as a point of contact between owners, residents, vendors, and staff
• Respond promptly in writing to maintenance issues and operational requests
• Track maintenance requests through completion and confirm resident satisfaction
• Support and build onboarding and post-sale follow-up communications for new residents and owners
• Handle data entry, reporting, inbox management, and documentation in AppFolio
• Identify operational inefficiencies and build structured workflows and SOPs
• Use AI tools such as Claude to draft communications, document processes, build simple dashboards or reports, and automate recurring tasks
• Provide regular progress updates and flag blockers or risks early to the Managing Partner
• Provide limited Saturday availability for time-sensitive operational needs

• Prior experience in property management administration with hands-on proficiency in AppFolio (required)
• Experience handling rent collection, delinquency follow-up, or resident account management
• Strong written and verbal English communication skills
• C1 English level required; speaking strictly in English during the whole shift
• Experience or comfort using AI tools such as Claude for drafting, process documentation, and problem-solving (required)
• Ability to build or improve standard operating procedures and workflows independently
• Self-motivated and dependable; able to prioritize competing tasks and work with minimal supervision
• Availability for limited weekend hours in addition to standard weekday availability (required)
• Clean background check with no criminal history, verified through the standard vetting process (required)
• Resume and 30–90 second English Loom video submission required
• Publicly accessible Loom link with no login required
• Internet speed test screenshot submission required
• Familiarity with AppFolio, Claude, and Google Workspace

• Remote work opportunity