Operations Assistant

• Purchase domains and set up brand-level administrative tasks as instructed
• Gather, organize, and prepare documentation for merchant account applications
• Maintain and update brand setup and compliance checklists
• Set up helpdesk/ticketing infrastructure using established categories, auto-responses, and escalation rules
• Assemble and organize 3PL agreement and returns paperwork and route it to the Supply Chain Manager as needed
• Execute Shopify store setup tasks, including product listing entry, pricing updates, and collections setup
• Track platform integration checklist status for payment gateways, email marketing tools, review apps, analytics, and fulfillment
• Run pre-launch QA checklists and log results for checkout flows, order confirmation triggers, mobile performance, and pixel/analytics firing
• Escalate launch failures to the COO; not authorized to sign off on go-live
• Update and maintain launch SOP documents
• Support the COO with administrative work for merchant setup and site launch coordination across AJ Media's ecommerce brand portfolio

• 1-3 years of administrative, project-coordination, or ecommerce support experience
• Highly detail-oriented and organized, comfortable following checklists precisely and without dropping items
• Basic familiarity with Shopify at a listing/content-entry level, not developer level
• Comfortable with spreadsheets, trackers, and basic dashboard monitoring
• Clear written communication for coordinating with vendors, developers, and internal team members
• Comfortable working with structured guidance and defined checklists; able to work autonomously
• Exposure to merchant account or payment processor documentation preferred
• Familiarity with Shopify, Klaviyo, Gorgias, AirCall, and CheckoutChamp preferred
• Experience supporting multiple brands or entities simultaneously preferred

• Competitive Salary
• Rapid Advancement: Fast-track growth opportunities as you prove your ability to scale campaigns.
• Work with a fast-moving, results-obsessed team building category-defining brands
• 100% remote — work from wherever you do your best work
• Paid leaves
• Allowances
• HMO
• Access to training, playbooks, and mentorship from experienced ecommerce operators