Business Central Support Consultant

• Provide timely technical support to clients via phone, email, and remote sessions
• Diagnose and resolve software issues, escalating complex problems according to support procedures
• Perform report writing and layout design
• Conduct data imports and exports
• Conduct client training and provide guidance on software best practices
• Maintain detailed support interaction records and document solutions
• Gather client feedback and relay it to the Operations Manager
• Analyze client systems and processes to identify improvement and optimization opportunities
• Identify opportunities to upsell products and services
• Assist with software implementation projects
• Monitor the support email account and take ownership of incoming support cases
• Follow support procedures and ensure case visibility
• Plan and manage personal workload and meet deadlines
• Maintain accurate client data in company systems
• Promote company culture, values, policies, and communication in customer-facing activities
• Maintain relationships with clients, suppliers, and contractors
• Maintain customer service and quality delivery standards
• Recognize and advise on systems and process improvements
• Collaborate with the team to achieve outcomes
• Meet agreed business-related targets
• Provide feedback to team members and management

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience)
• At least 2 years in software support
• Proficiency in Microsoft Dynamics Business Central
• General troubleshooting proficiency
• Knowledge of office management procedures
• Basic accounting knowledge
• Business Central Certifications – MB800 would set the candidate apart
• Excellent verbal, written, and interpersonal communication skills
• Ability to explain technical concepts clearly to non-technical users
• Strong analytical, problem-solving, organizational, time management, and multi-tasking abilities
• Attention to detail
• Exceptional customer service focus
• Self-awareness, adaptability, and commitment to teamwork and company values

• Competitive compensation
• Benefits
• Annual leaves
• Health and medical insurances
• Flexible working arrangement
• Opportunities for growth and development