Account Manager, Bilingual Spanish – English

• Manage day-to-day communication with assigned clients
• Schedule and lead monthly client calls or Zoom meetings
• Present performance reports and explain completed work clearly
• Collect client feedback and share it with the internal team
• Track deliverables, deadlines, approvals, and follow-ups
• Coordinate with content writers, graphic designers, video editors, SEO, web, and other departments
• Identify unhappy, inactive, or unresponsive clients before they become cancellation risks
• Document client conversations, action items, and next steps in the CRM or project management system
• Support upsell opportunities by identifying additional client needs
• Ensure every client feels heard, supported, and excited about their growth
• Maintain consistent monthly client communication
• Document and act on client feedback
• Catch account risks early
• Ensure deliverables are completed on time
• Improve client relationships, retention, and account growth

• Strong communicator with great follow-up skills
• Highly organized and detail-oriented
• Confident speaking with clients over phone and Zoom
• Able to manage multiple accounts at once
• Understands marketing, social media, websites, SEO, or creative services
• Can keep internal teams accountable and moving forward
• Professional, proactive, positive, and solution-focused
• Willingness to work in US time zones (PST, EST, CST)
• High school diploma or equivalent
• Stable and high-speed internet connection, preferably 25 MBPS or higher, with backup for power or service interruptions
• Own PC/laptop with 8GB RAM and Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher
• Windows 10 or above / Catalina 10.15 or newer
• Up-to-date web browsers and security software
• 500GB/128 SSD storage
• Headset/earphone with noise cancellation
• Webcam with 720p or higher resolution
• Designated, quiet, and well-organized workspace free from distractions

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Allowance
• Medical Allowance
• Paid US holidays
• Paid Vacation and Sick Leaves