Voice AI Onboarding – Integrations Specialist

• Own end-to-end onboarding of new agency and reseller partners onto the white-label Voice AI platform from kickoff to go-live
• Run kickoff and discovery calls to capture use cases, call scripts, branding, CRM, calendars, and success metrics
• Set up partner accounts and branding, including custom domains, DNS records, branded logins, logos, color themes, sub-accounts, user roles, and permissions
• Deploy and customize Voice AI agent templates and snapshots on Vapi, Retell AI, Synthflow, and GoHighLevel
• Connect Voice AI agents to CRMs and tools through REST APIs, webhooks, and native integrations
• Map and test data flows for contacts, call outcomes, dispositions, transcripts, summaries, tags, and appointments
• Build integrations in Zapier, Make, or n8n and hand complex custom API work to the Voice AI Solutions Engineer
• Provision phone numbers and complete A2P 10DLC registration, including Twilio Trust Hub profiles, Brand and Campaign submissions, and rejection resolution
• Set up rebilling, pricing plans, and usage limits using tools such as Stripe
• Run test calls and go-live checklists covering agent quality, transfers, CRM sync, calendar booking, A2P status, and billing
• Train partners through live sessions, recorded walkthroughs, SOPs, and help-center articles
• Serve as the partner's main point of contact during onboarding and track progress, deadlines, and blockers
• Troubleshoot branding, domains, CRM integrations, webhooks, phone numbers, A2P, and billing issues; escalate platform bugs
• Track onboarding metrics including time to go-live, activation rate, first-30-day usage, support tickets, and partner satisfaction
• Collect partner feedback and recommend improvements to templates, onboarding processes, documentation, and the platform
• Follow data privacy, access control, call-consent, call-recording, and TCPA requirements

• Portfolio required, including examples of client onboardings, CRM integrations or automations, and SOPs or training materials
• 2+ years in client onboarding, implementation, solutions, or customer success roles at a SaaS company, agency, or Voice AI company
• Hands-on experience with Vapi, Retell AI, Synthflow, GoHighLevel, or similar Voice AI and automation platforms
• Experience with GoHighLevel agency/sub-account setup, SaaS Mode, snapshots, and rebilling highly preferred
• Experience connecting platforms to CRMs using REST APIs, webhooks, JSON, API keys, and OAuth
• Ability to read API documentation and test calls in Postman or similar
• Experience configuring HubSpot, Salesforce, Zoho, Pipedrive, or GHL
• Familiarity with Zapier, Make, or n8n
• Working knowledge of A2P 10DLC registration and Twilio or similar telephony
• Basic understanding of DNS and custom domains, including CNAME and TXT records
• Basic JavaScript or Python is a plus
• Excellent communication and training skills
• Strong project management, documentation, troubleshooting, and problem-solving skills
• Ability to work independently and turn repeated setups into templates and checklists
• Ability to work from home
• Salary is stated as gross pay; currency is not explicitly specified in the posting

• Comprehensive, paid training
• Government-mandated benefits
• 13th-month pay
• HMO
• Memorial Plan
• Paid Leaves
• Attendance-based incentives
• Performance-based incentives
• Work-from-home setup
• Potential absorption to a regular position with additional benefits