Salesforce Service Cloud Administrator

• Support day-to-day administration of Salesforce Service Cloud
• Implement system enhancements and platform improvements with the Senior Salesforce Administrator
• Configure and maintain custom objects, fields, page layouts, validation rules, and automation flows
• Manage user accounts, permissions, and role-based access controls
• Provide frontline user support, troubleshooting, and responses to support requests
• Gather and document business requirements with operations and support teams
• Maintain data quality and integrity through monitoring, cleanup, and governance
• Support testing, validation, and deployment of Salesforce updates and new features
• Configure and monitor AI-powered capabilities such as Agentforce agents and service automation workflows
• Define, test, monitor, and troubleshoot MuleSoft integrations between Salesforce Service Cloud, Jira, Workday, and other business platforms
• Document system configurations, processes, and user guides
• Maintain awareness of Sales Cloud processes and data structures

• 3+ years of experience working with Salesforce
• Salesforce Administrator Certification (ADM 201) preferred
• Experience supporting Salesforce Service Cloud environments
• Knowledge of AWS Telephony platform for inbound and outbound contact handling
• Working knowledge of MuleSoft integration capabilities, connectors, APIs, authentication, data mapping, and flow monitoring
• Basic familiarity with Sales Cloud concepts and objects
• Experience configuring Salesforce objects, fields, page layouts, validation rules, reports, and dashboards
• Exposure to Salesforce Flow or automation tools preferred
• Experience with Salesforce AI capabilities such as Agentforce or Einstein AI
• Strong analytical and problem-solving skills
• Ability to translate business needs into technical configurations
• Strong communication skills and ability to collaborate with technical and non-technical stakeholders
• Detail-oriented with strong documentation and organizational skills
• Ability to work effectively in a fast-paced, global environment
• Professional fluency in English (written and verbal)

• Remote-first work with autonomy and flexibility to work in any way
• Competitive leave package
• Paid bonding leaves for new additions to your family
• 2 paid charitable days off
• Annual corporate bonus scheme or sales incentive plan
• International environment and collaboration opportunities
• Nurturing, human-centered culture with recognition for contributions
• Access to 2 learning platforms for continuous growth