Senior Voice Routing Specialist

• Own call quality holistically from end to end
• Balance daily call-quality operations with long-term analysis and structured experiments
• Manage and continuously refine zones, dialing codes, and call origins across 900 zones
• Update routing several times a day, including immediate fixes and longer-running supplier tests
• Partner with supplier account management on supplier accounts and deal creation
• Collaborate with hourly monitoring and support escalation functions
• Work on automating routing processes
• Partner with Product and CRM to improve the end-user experience
• Move routing and pricing toward semi-automated processes
• Build audit trails and maintain clean, repeatable routing processes

• Hands-on experience with international A-Z calling and telco routing, including zones, codes, LCR, and SIP response codes
• Experience at a telco, carrier, or communications platform with real cross-border calling experience
• NOC or technical support background
• Comfortable troubleshooting live voice traffic
• Ability to read call detail records and quality metrics such as ASR and ACD
• Exposure to a routing/testing platform such as iTest or an equivalent tool
• Familiarity with Digitalk Cloud Carrier (DCC) is a plus
• Technical literacy in SIP signalling and SBC concepts is nice to have
• Process-driven, meticulous, methodical, and analytical approach
• Hands-on ability to perform routing work day to day
• Strong communication skills with Product, Marketing, and supplier NOC teams
• Ability to take ownership and resolve bottlenecks independently
• Commercial understanding of the financial and user-trust impact of dropped calls and poor routing

• €1,500 annual personal development budget
• Access to company-wide training sessions
• 25 vacation days
• Option to swap two public holidays per year for days that better reflect your culture or beliefs
• Recharge Fridays when team targets are met
• Work from another city or country for up to 2 weeks per year
• Weekly team lunch every Thursday
• Regular team moments and outings
• Company laptop and all the tools needed to do the work
• Monthly phone allowance
• Commuting allowance
• Collaborative environment with opportunities to learn, take ownership, and contribute to a meaningful mission