Junior Customer Success Analyst

• Manage a portfolio of customers in Channel-led Onboarding, monitoring progress, engagement, risks, and adoption while using data, automation, and AI to prioritize activities and operate at scale
• Drive retention and value creation by leading negotiations, identifying churn risks, and developing action plans with customers, partners, and internal teams
• Support and develop Implementation Channels by providing guidance on priorities, best practices, and actions required to advance projects and ensure customer success
• Process downgrades, suspensions, and cancellations, ensuring compliance with established operational procedures, deadlines, records, and approval workflows
• Explore new technologies and understand how Artificial Intelligence can transform processes, experiences, and results

• Previous experience in Customer Success, Onboarding, or customer service, preferably in SaaS companies
• Familiarity with the Sienge Platform and its features is a desirable advantage
• Strong analytical and operational organizational skills
• Comfortable working with CRM systems, performance metrics, portfolio prioritization, and action plan tracking
• Proactive and results-oriented mindset
• Strong communication, negotiation, and relationship-building skills
• Autonomy and discipline in executing processes
• Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts

• Meal or food allowance
• Medical and dental insurance
• Home office allowance
• Profit-Sharing and Results-Based Bonus
• Setup Kit voucher
• Life insurance
• Birthday Day Off
• GoGood | Conexa
• Health and well-being promotion program
• Partnerships and discounts
• 100% remote within Brazil