Customer Solution Architect

• Uncover and understand customer business and technical requirements
• Design and architect technical solutions built on the Supabase platform
• Lead proof-of-value implementations
• Engage regularly with customers to answer complex questions, unblock adoption, and optimize scaled performance
• Lead technical discovery, set platform expectations, and define success criteria
• Design, build, and present Supabase platform demonstrations
• Work with Growth team members to size deals, estimate anticipated usage, and identify supported workloads
• Determine technical scope, timelines, business outcomes, and success criteria for proof-of-value engagements
• Guide new customers through onboarding using emails, documentation, guides, and webinars
• Build account plans for high-value customers based on immediate and long-term goals
• Deliver application architecture assessments, database design, and performance optimization
• Provide proactive support to help customers scale
• Champion customers and the platform internally
• Collaborate with Support, Product, and Engineering on platform feedback and improvements
• Communicate platform roadmaps to customers
• Build trust-based relationships with startup and enterprise customers

• 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar
• Strong background with relational database management systems such as PostgreSQL or MySQL
• Background in web application development
• Familiarity with Python, C#, React, Vue, Svelte, and Node.js
• Very strong communication skills, particularly with technical concepts
• Well-organized and effective storyteller with meaningful interpersonal skills
• Ability to navigate multiple stakeholders with conflicting opinions and mediate conflict
• Experience with project management, business analysis, and revenue operations tools
• Familiarity with HubSpot and BigQuery
• Previous experience leading customer-facing engagements delivering technical and business value

• Fully remote work arrangement
• WeWork membership or co-working allowance usable anywhere in the world
• ESOP (equity ownership) for every team member
• Tech allowance for laptop, monitor, headphones, or other work equipment
• Health insurance: 100% coverage for employees and 80% for dependents
• Annual company off-sites
• Flexible, asynchronous work
• Annual education allowance for courses, books, conferences, or other professional development