Associate Manager, Site Payments

• Line manage and develop Site Payments teams
• Build, expand, and scale teams as business needs evolve
• Support recruitment initiatives and represent Thermo Fisher Scientific at career events
• Oversee project delivery against customer expectations, contractual obligations, quality standards, and timelines
• Identify, manage, and mitigate project and operational risks
• Review and approve employee time records, expense reports, and leave requests
• Drive performance management through goal setting, coaching, mentoring, career development, performance reviews, and corrective actions when necessary
• Participate in recruitment activities, including interviews and job description development
• Partner with senior leadership to analyze operational metrics and identify trends
• Implement process improvements and support FSP Business Unit growth initiatives
• Develop and maintain departmental policies, standard operating procedures, training materials, and documentation
• Serve as a subject matter expert on cross-functional initiatives and workstreams
• Perform quality control and approval activities for site setup, investigator payments, milestone payments, budget entries, contracted payees, reimbursements, site payment reconciliations, and payment issue resolution

• Master's degree, preferably in Finance or a related field
• Previous experience in clinical trial Site Payments or a related function
• At least 1 year of people leadership or supervisory experience
• Experience within the Functional Service Provider (FSP) model is a strong advantage
• Experience with Site Payment platforms, EDC systems, financial systems, ticketing systems, and advanced Microsoft Excel
• Solution-oriented mindset with ability to adapt to changing business needs
• Fluency in English
• Strong customer focus, problem-solving, collaboration, and stakeholder management skills
• Organizational, planning, negotiation, presentation, and leadership skills
• Experience coaching, mentoring, supervising teams, and resolving conflict
• Ability to manage multiple time-sensitive priorities while maintaining quality and attention to detail
• Analytical capabilities, including interpreting project and financial data, developing forecasts, and identifying client-specific needs
• Advanced proficiency in Microsoft Excel and experience with Site Payment platforms, financial systems, ticketing systems, and EDC applications
• Understanding of ICH Good Clinical Practice (GCP), applicable country regulations, tax requirements, and other regulatory requirements related to clinical trial payment management

• Award-winning learning and development program
• Professional and personal career development opportunities
• Resources to achieve individual career goals
• Collaborative and diverse team environment