Senior Conversational Designer Analyst

• Plan, design, and evolve conversation flows for conversational interfaces, focusing on usability, clarity, engagement, and efficiency
• Ensure consistency and coherence across the conversational experience by following the tone, language, and pattern guidelines defined by the team
• Support behavioral analysis and flow validation, proposing improvements based on data and feedback
• Partner with senior UX Designers, development, QA, and computational linguists to translate technical and business requirements into effective conversational experiences
• Document design decisions, flows, and learnings while keeping materials and standards up to date
• Support the continuous improvement of conversational experiences through the analysis of metrics, logs, and operational results

• Bachelor’s degree in a related field
• Basic knowledge of conversational interface, chatbot, or voicebot design
• Introductory knowledge of Design Thinking
• Familiarity with performance and operational metrics and basic conversational data analysis
• Strong organizational skills, critical thinking, and attention to detail
• Ability to work with guidance and feedback, gradually developing greater autonomy in deliverables
• Ability to collaborate effectively with multidisciplinary teams, communicating ideas and decisions clearly
• Intermediate English proficiency
• A “Time to Talk” score of Good or above
• Employees who have undergone any type of internal movement should consult the movement table in Policy NI-002 and the eligible positions

• Transportation allowance
• Meal and/or food allowance
• Life insurance
• Funeral assistance
• Profit-sharing (PLR)
• Childcare assistance / Assistance for children with disabilities
• Product discounts
• Dental care coverage
• Medical care coverage
• Gym memberships / Sports and fitness discounts
• Educational partnerships with course discounts
• Career development plan